Finn's Home Improvement is a family owned construction business here in the Shelburne Falls area with a simple goal in mind, to exceed peoples expectations of work quality and keep the home improvement process as stress free as possible for our clients. There is no reason why making your home more suitable to your needs or dreams can't be an easy, sometimes fun, process. Of course unforeseen issues can arise when dealing with homes (or businesses), but we make it our priority to try and mitigate those issues all while keeping you informed every step of the way. There are many ways we work with people to reach their goals with a home project and a lot of times financial hurdles can be an issue. Occasionally a customer might ask for some easy chores to complete, such as painting or getting materials, to aid in finishing the project under budget. Some of our more "adventurous" clients have asked Patrick to show them how to do a certain task so that they could have it completed over the weekend and progress could continue the following Monday. Of course some people may not have the time or desire to participate in such a way and have us do the job in it's entirety and obviously we are fine with that too. The point being is that there are a lot of strategies that we have adapted in order to get the customer exactly what they want at a price point they are comfortable with. We don't really see it as our company going the extra mile, it's just good customer service and how the industry should be. And while customer service is at the top of the priority list for our business and anyone who works for us, the proper skill set and positive attitude are also a major requirement in this business. No one, including us, wants someone with a poor attitude working in or around their home, and that is something we consider strongly when hiring our own staff or even subcontractors (besides we don't want crabby co-workers either). Every job needs to be done flawlessly that's why we only employ people with superior knowledge of the job they are tasked with, whether it's framing, siding, roofing, tile work, finishes, etc (although we prefer to hire people that are skilled in all areas of home improvement and building). I guess what we are trying to convey is that it is so important to us that each project we are a part of is done correctly and professionally by people who care about and are proud of what they are producing. It's just good business, it's the way all businesses used to operate and it's been our desire since we started, we want you feeling one hundred percent confident you hired the right company. Finn's Home Improvement wants you to be completely willing to recommend us or even have us back if you have another project down the road. That is how we continue to grow as a business because we work hard every day to try and make sure every project we complete has the same focus and professional attitude whether it costs one-thousand dollars or one-million !